Privacy Policy

Introduction

Welcome to our Twitch engagement bot service. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to enhance your Twitch chat engagement.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

We collect several types of information to provide and improve our service:

• Contact Information: When you submit our contact form, we collect your name, email address, and message content.
• Twitch Account Data: When you connect your Twitch account to use our bot, we may collect your Twitch username, channel information, and chat data necessary to provide engagement services.
• Usage Data: We collect information about how you interact with our service, including engagement metrics, chat activity, and feature usage statistics.
• Technical Data: We automatically collect certain technical information, including IP address, browser type, device information, and access times.
• Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our service and hold certain information to improve user experience.

We only collect information that is necessary to provide our services and improve your experience. We do not sell your personal information to third parties.

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our Twitch engagement bot services, including chat monitoring, response generation, and engagement analytics.
• Communication: To respond to your inquiries, provide customer support, and send you important updates about our service.
• Analytics: To analyze usage patterns, track engagement metrics, and generate insights about your chat activity and community growth.
• Customization: To personalize your experience by customizing bot responses, timing, and behavior according to your preferences.
• Compliance: To ensure compliance with Twitch's Terms of Service and applicable laws and regulations.
• Security: To detect, prevent, and address technical issues, fraud, or security threats.

We process your information based on your consent, the necessity to perform our contract with you, and our legitimate business interests in providing and improving our services.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account or request data deletion, we will securely delete or anonymize your information.

Third-Party Services: We may use third-party service providers to help us operate our service, such as hosting providers, analytics services, and email services. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights: Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. You may also have the right to data portability and to object to certain processing activities. To exercise these rights, please contact us using the information provided below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: You can reach us through our contact form on our website.

We will respond to your inquiry within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.